Legal & Regulatory Information
Official disclosures, terms of use and statutory information for Transitharbour operating in Australia.
Terms of Use
These Terms govern your access to and use of transitharbour.com and associated services. By accessing the site you agree to these Terms.
Liability, Insurance & Risk Allocation
Our liability for loss arising from services is governed by the terms of carriage, applicable law and any contract between the parties. For consumer clients in Australia, your statutory rights under the Australian Consumer Law remain.
We maintain insurance customary for logistics operators including public liability and cargo insurance. Specific coverage and limits are available on request and where contractually required.
Commercial Insurance snapshot
| Public Liability | AUD 10,000,000 |
| Professional Indemnity | AUD 5,000,000 |
| Cargo Insurance (limits) | Varies by contract |
Privacy, Data & Consumer Rights
We handle personal information in accordance with our Privacy Policy. For users in Australia, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
Our Privacy Policy (linked below) describes types of data collected, purposes, disclosure, cross-border transfers and how to request access or correction.
Complaints & Dispute Resolution
We aim to resolve complaints promptly. In the first instance, contact our Customer Relations team via Contacts. If unresolved, parties may pursue dispute resolution including mediation. These processes are subject to our contractual terms.
Governing law: These Terms are governed by the laws of the State of Victoria, Australia. Parties submit to the non-exclusive jurisdiction of Victorian courts, subject to any mandatory consumer protection laws.
Head of Customer Relations
Regulatory Compliance & Licences
Transitharbour complies with applicable transport, customs and environmental regulations in jurisdictions where we operate. Where required, we maintain relevant licences and accreditations and cooperate with statutory authorities.
Requests for evidence of licences, accreditations or compliance records should be submitted through our commercial contacts. We will provide documentation where disclosure is appropriate and lawful.
Legal Notices
If you require legal notices to be served, please address them to:
Transitharbour Pty LtdAttn: Legal Department
47 Station Road, Carlton, VIC 3053, Australia
Email: transitharbour@hotmail.com